Warranty Terms
All devices purchased from Phonesy come with a 1-year warranty on the product’s functionality. This covers defects that impair the device’s normal operation and are not the result of user damage. Cosmetic signs of use that arise during use are not covered by the warranty. Signs of use that were not mentioned in the advertisement and can demonstrably be shown to have been present upon delivery are covered by the warranty.
Our devices are carefully inspected and tested, so you can always rely on a fully functioning device. However, there are a number of situations in which the warranty does not apply:
Battery Condition
Batteries are consumable items. Reduced battery capacity due to normal use is not covered by the warranty, unless the battery demonstrably becomes defective within the warranty period. If the battery stops functioning altogether or the device only works when connected to the charger, we will of course also assess this under the warranty.
Drop, Impact, or User Damage
Damage caused by, for example, dropping the device, pressure damage or cracks, improper use, or attempted repairs by the user is not covered by the warranty.
Water Damage
iPhones and other Apple products contain moisture indicators. If these show that the device has suffered moisture or water damage, the warranty automatically becomes void.
Software & Updates
Problems resulting from software updates or changes made by Apple are not covered by the warranty. Hardware defects, of course, remain covered by the warranty.
Third-Party Intervention
The warranty becomes void if the device has been opened, modified, or repaired by third parties without our permission.
Report a Problem? Get in Touch!
Do you have a question or is there a problem with your device? Email us at info@phonesy.nl with your order number and a brief description of the problem. We assess each warranty claim individually. If the defect is covered by the warranty, we will provide a repair, replacement, or suitable solution free of charge.
Having trouble resolving it by email? We can also look into it together by phone during our opening hours (Mon–Fri 09:00–17:00).
Complaints
We do everything we can to keep you satisfied. If you are nevertheless dissatisfied with something, you can submit a complaint to us via info@phonesy.nl.
If we cannot resolve the matter together, you can submit your complaint for mediation through the EU ODR platform: https://ec.europa.eu/odr.